Privacy Policy

ORBIX AGRO respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, place an order, or contact us.

1. Information We Collect

Depending on how you use our website, we may collect the following information.

• Your name, email address, and phone number.
• Billing and delivery addresses.
• Account details, order history, and communication preferences.
• Payment status and transaction references.
• Information you provide through enquiries, feedback, or support requests.
• Technical information such as your IP address, browser, device details, and website activity.

2. How We Use Your Information

We use personal information to process orders, arrange deliveries, manage accounts, and provide customer support. We also use relevant information to send order updates, improve our website, maintain security, prevent fraud, and meet applicable legal obligations.

Where you have opted in, we may send offers, product updates, or gardening-related communications. You can withdraw your marketing preference at any time by contacting us or using the unsubscribe option provided.

3. Payments

Payments are processed through the payment providers available at checkout. Those providers handle payment information according to their own privacy and security policies.

ORBIX AGRO may receive information needed to confirm payments, reconcile transactions, and process refunds.

4. Cookies and Similar Technologies

Our website may use cookies to maintain shopping sessions, remember preferences, and support cart and checkout functions.

Where enabled, analytics or advertising technologies may collect information about website usage. We will request consent where required. You can manage cookies through your browser settings and any cookie controls provided on our website. Disabling certain cookies may affect website functions.

5. Sharing Your Information

We may share relevant information with service providers who help operate our business, including payment processors, delivery partners, website hosting providers, and customer communication services.

We may also disclose information when required by law or when reasonably necessary to investigate fraud, protect customers, or safeguard our business.

6. Information Security and Retention

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

We retain information for as long as reasonably necessary to fulfil the purposes described in this policy, including order support, accounting, legal requirements, and dispute resolution. We then delete or anonymise information when it is no longer needed.

7. Your Choices and Privacy Requests

You may contact us to request information about your personal data, correct inaccurate details, request deletion, withdraw consent, or raise a privacy concern, subject to applicable requirements and retention obligations.

We may ask for information to verify your identity before acting on a request. Withdrawing consent may affect services that depend on that information.

8. Children’s Privacy

Our shopping services are intended for adults. If you believe a child has provided personal information through our website, please contact us so we can review the information and take appropriate action.

9. Third-Party Websites

Our website may link to external websites or services. Their handling of personal information is governed by their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy when our services, data practices, or applicable requirements change. The latest version will appear on this page with an updated date. Where required, we will provide additional notice or request fresh consent.

11. Contact Us

For privacy questions, requests, or complaints, contact ORBIX AGRO.

Email — syamlalssk@gmail.com
Phone — +91 85478 72427