Terms & Conditions

Welcome to ORBIX AGRO. These Terms & Conditions govern your use of our website and purchases from us. Please read them alongside our Privacy Policy and the product, shipping, and return information provided before checkout.

1. Website Use

You must be legally capable of entering into a binding agreement to place an order. Please provide accurate contact, payment, and delivery information and keep your account credentials secure.

You must use the website lawfully and avoid activities that compromise its security, interfere with its operation, or misuse another person’s information.

2. Products and Descriptions

Our range includes seeds, planting materials, fertilizers, plant care products, grow bags, pots, tools, live plants, food products, and spices.

We aim to describe products accurately. Natural products may vary in colour, shape, size, and appearance. Any material specifications, quantities, or product characteristics stated in the listing remain part of your purchase.

3. Prices and Payments

Prices are displayed in Indian Rupees unless otherwise stated. Applicable taxes, delivery charges, and other payable fees will be disclosed before you confirm your order.

Payments must be completed through the methods offered at checkout. If a pricing error affects your order, we will contact you to explain the correction and provide the option to cancel with a refund of any amount paid.

4. Order Acceptance and Availability

An order acknowledgement confirms that we have received your request. Acceptance is confirmed when we send an acceptance or dispatch notification.

Orders are subject to availability, payment verification, and delivery serviceability. If we cannot fulfil an order, we will notify you and refund any payment received for the unavailable items. Product substitutions require your agreement.

5. Delivery

Available delivery locations, charges, and estimated timelines will be shown before purchase or communicated when confirming your order.

Please check your delivery address carefully. If a delivery is delayed, missing, or damaged, contact us with your order details so we can investigate and arrange an appropriate resolution.

6. Cancellations, Returns and Refunds

Cancellation eligibility, return conditions, and refund timelines will be disclosed before purchase.

If you receive an incorrect, damaged, defective, expired, or materially misdescribed product, contact us promptly with your order number and details of the issue. Photographs may help us assess the problem.

Change-of-mind returns for live plants, perishable goods, opened food products, seeds, or agricultural inputs may have product-specific restrictions disclosed before purchase. These restrictions do not remove remedies available under applicable consumer law.

Approved refunds will be processed through the original payment method where possible, with the expected processing timeline communicated to you.

7. Seeds, Plants and Agricultural Products

Seed germination, plant growth, and harvest outcomes depend on factors including climate, soil, storage, watering, planting methods, and care.

Follow the product’s stated storage, planting, dosage, and application instructions. Any specific guarantee offered with a product applies according to its disclosed terms. This clause does not exclude responsibility for defective or misdescribed goods.

8. Food Products and Spices

Review ingredients, allergen information, storage instructions, and expiry or best-before details before use. Store products according to their labels and contact us if packaging appears damaged or the product condition is unsuitable.

9. Website Content

ORBIX AGRO’s branding, original text, images, and other website content are protected by applicable intellectual property laws. Commercial reproduction or redistribution requires permission from the relevant rights holder.

10. Privacy

Our collection and use of personal information are explained in our Privacy Policy.

11. Responsibility and Consumer Rights

We remain responsible for our obligations under applicable law. Nothing in these terms limits rights or remedies that consumers cannot legally waive.

12. Changes to These Terms

We may update these terms by publishing a revised version with an updated date. The terms provided when your order was accepted will govern that purchase, subject to applicable law.

13. Governing Law

These terms are governed by Indian law. Disputes may be brought before the courts or consumer authorities having jurisdiction under applicable law.

14. Contact and Grievances

For order assistance, complaints, or questions about these terms, contact ORBIX AGRO.

Email — syamlalssk@gmail.com
Phone — +91 85478 72427